Cancellation and refund policy

Last updated 29 September 2026

This policy applies to every plan bought on IndexOI. Please read it before you pay.

Try it first

A 7-day demo is available so you can see the sheets for yourself before buying a longer plan.

Cancellation

• Plans are one-time payments for a fixed period. They do not renew by themselves, so there is no subscription to cancel and nothing is charged again.
• You may stop using the service at any time; your access simply runs to the end date of your plan.
• If you want your account closed, write to [email protected].

Refunds

The sheets are a digital service that you can use from the moment your payment succeeds. For that reason, a plan is not refundable once access has been given, and unused days are not refunded. We do refund in full when:

• you were charged more than once for the same order;
• you were charged but your access was not activated, and we cannot activate it within 24 hours of you telling us;
• the payment failed but the money was debited from your account.

How to ask

Write to [email protected] within 7 days of the payment, with your registered email, the payment date, the amount and the Razorpay payment id or UPI reference. We reply within 2 working days.

When you get the money

An approved refund is started within 2 working days and goes back to the same account, card or UPI id you paid from. Banks usually take 5 to 7 working days to show it. A payment that failed but was debited is normally reversed by your bank on its own within the same time.